How to access Jigsaw services | Advice for parents | Jigsaw Online

How do I access Jigsaw services for my young person?

If you are a parent of a young person aged between 12 to 25 looking to access a Jigsaw service there are a number of ways that you can do this.

You can access a Jigsaw service by calling or emailing your local Jigsaw service yourself. If your young person is under 18, Jigsaw requires your consent. If they are over 18 years-old they do not need your consent.

Check here for contact details for each of the different Jigsaw hubs.

My daughter found a place where she was being listened to and where all her feelings were respected. She felt safe and understood and supported.

Parent of young person who accessed one-to-one Jigsaw support

What is Jigsaw?

While Jigsaw is a mental health service, it is also specifically an early intervention service for young people at primary care level.  This means that Jigsaw helps young people going through mild to moderate mental health difficulties. We aim to offer support at difficult periods of their lives before these issues become more serious and in need of longer, more intensive mental health supports.

Getting support early on can help strengthen a young person’s resilience for the future, teaching them positive ways to cope with difficulties. This can nip a lot of more serious problems in the bud before they snowball into something less manageable. It can prevent some young people from developing long-term and serious mental health problems later in life.

Jigsaw supports young people facing a range of different challenges and difficulties, from struggling with relationships at home or with friends, to feeling down or anxious.

As everyone’s situation is unique we may need to find out more about the young person’s circumstances before we know if we are the right service for you. Some of the things we take into account when making this decision are: the type of difficulties they are experiencing, how long they have been present, how severe they are and any previous efforts made to manage or resolve the difficulties.

As a parent there is a lot you can do to help support a young person’s mental health.

Every time we come in it's warm and welcoming. Me and my son enjoy it very much, my son is so happy after his sessions.

Parent of young person who accessed one-to-one Jigsaw support

What Jigsaw is not

Jigsaw is not the right service for people in crisis or people who have chronic mental health issues that require long-term, more intensive support. In some cases, Jigsaw may have not have the expertise to adequately help a young person, and we would advise on specialist services to turn to.

This doesn’t mean that if that your young person’s problems have developed beyond the “early intervention” stage and beyond the “mild to moderate” end of the mental health spectrum that they are beyond help. There’s never a wrong time to get support for your mental health. Jigsaw just might not be the service for them.

Learn about the ecosystem of child mental health services in Ireland in our guide.