How do i access Jigsaw? | Advice for young people | Jigsaw Online

How do I access Jigsaw?

Are you aged between 12 to 25 looking to get one-to-one support with your mental health? Your local Jigsaw service can help.

You can start the process by calling or emailing your local Jigsaw service yourself. Your parent or guardian, or your teacher, doctor, or youth worker can also take that first step and contact the service for you with your permission.

If you are under 18, Jigsaw requires that an adult consent for you to attend. That means we’ll need to check with your parent or guardian and let them know that you would like to attend Jigsaw. It does not mean that we have to tell them why you want to come to Jigsaw, we will discuss what we can keep confidential with you when you come in.

Check out the contact details for each Jigsaw service.

Once you get in touch, a member of staff will ask you for some basic details. If you both decide that Jigsaw is the right service for you, they will an organise an appointment for you to meet with a Jigsaw Clinician. If  your situation is a bit more complicated, they might arrange for a Jigsaw Clinician to call you back to discuss things in a bit more detail before deciding on the next steps.

'Early intervention' means Jigsaw helps young people through difficult periods early on, before issues increase and need longer, more intensive mental health supports.

What is a Jigsaw service? 

Jigsaw is a mental health service, but it is also specifically an early intervention service for young people at primary care level.

‘Early intervention’ means Jigsaw helps young people through difficult periods early on, before issues increase and need longer, more intensive mental health supports. It is never too late to get help for mental health issues. However, getting support early on can often nip problems in the bud before they develop into something less manageable.

This doesn’t work for every single person, but research shows it can prevent a lot of young people from having more long-term mental health problems.

Jigsaw supports young people with lots of challenges and difficulties. These can be struggling with relationships at home or with friends, to feeling down or anxious or isolated.

What happens when I come to Jigsaw?

When you come to Jigsaw, you will meet with a Jigsaw clinician who will explain a bit about the service and how we work. If you are under 18, you will need a parent or guardian to come with you to the first session, so that they know what Jigsaw is and agree to you coming. Your Jigsaw Clinician will ask questions about what is going on for you, to understand more about your mental health and what you would like to change.  Together you look at what is impacting your mental health and come up with a plan help you to develop strategies to cope positively with the challenges you are facing. Jigsaw clinicians offer up to 8 sessions of individual support.

Everyone’s situation is unique, so we may need to find out more about you and what’s going on for you before we know if Jigsaw can help. That’s why we’ll consider the type of difficulties you are experiencing, how long they have been going on, how severe they are and what you’ve already done to manage or resolve the difficulties.

It was such a relief to talk about the feelings and the thoughts I had at the time and to not be judged and not be asked questions I didn’t want to answer.

Eva, who got support from a Jigsaw Clinician

Read Eva’s story of how Jigsaw helped her.

How do I know if Jigsaw is right for me?

Jigsaw is not the right service for people in crisis. If you feel you need urgent or immediate help, look at these options.  It’s also not suitable if you have chronic mental health issues as they can require long-term, more intensive support. This doesn’t mean that if your problems have developed beyond the “early intervention” stage that you are beyond help.

There’s never a wrong time to get support for your mental health – Jigsaw just might not be the service for you. If you are unsure whether Jigsaw would be suitable for you, please get in contact with your local Jigsaw.

They can discuss your options and will figure out with you how best your mental health can be supported. This could either be by Jigsaw or by a different service, which they can help you identify.